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Appointments and Cancellations

Click here to to access the online appointment system 

  • Please contact the surgery on the morning you wish to make an appointment.
  • Between 8.00am - 9.00am telephone lines are open for appointments ONLY. You will need an appointment for doctor to contact you.

Urgent Problems

If you think your problem requires urgent attention, explain this to the receptionist. Always try to telephone earlier in the day. If your problem concerns a small child, always mention this to the receptionist.

Telephone Messages

The receptionists will take telephone messages for doctors or nurses. Doctors/Nurses will allocate time, usually at the end of surgery, to return your call.


Due to a consistently high amount of GP appointments wasted from patients who did not attend. From 1st March we will be implementing a new policy to try to reduce this number which will increase the amount of appointments we have available for patients.

2 pre-booked appointments which were not attended or cancelled will result in an informal warning letter. A third DNA will necessitate removal from the practice list. Warning letters are valid for a period of 12 months. Thank you for your co-operation.

Home Visits

Home visits are provided for those who are housebound or too ill to visit the surgery.  If you request a home visit, the receptionist will ask for brief details of the reason for the visit, and telephone contact details in case the doctor wishes to phone in advance.

It is very helpful if you can phone between 09:00 and 10:30 if you require a visit, as we usually visit in the middle of the day, between morning and afternoon surgery.

We will try and allocate the visit with the doctor who knows you best, or who has seen you most recently, depending on the doctors available on the day.

If there is a particularly high demand for visits, you may be visited by a doctor from outside the practice.


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Stockbridge Village Medical Centre
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